Telephone Banking/Video Banking
Our Telephone Banking gives you access to your accounts 24 hours a day!
**The Las Cruces number 575-647-4199 is not available at this time due to a recent upgrade migration. We apologize for the inconvenience. Rest assured we are working diligently to get this resolved as soon as possible.
Please access your information by calling 866-839-7285 or by using the Truth or Consequences / El Paso telephone banking numbers. Or, if you need immediate assistance, please access your information through online banking or call 575-647-4100 to speak with a Universal Associate.
It's easy to set up (PIN setup required) and easy to use.
- Las Cruces: 575-647-4199
- Truth or Consequences: 575-894-9639
- El Paso: 915-275-0755
- Check your balances
- Transfer funds
- Listen to or search transaction history
- Request a stop payment
- Choose to use voice recognition
- Schedule payments
Face to Face Banking from Anywhere!
Visit with a local and live Universal Associate through your desktop or mobile device using our Live Video Banking. It's secure and easy to use. Our live associates can help you via a video session from anywhere you are. Open accounts, sign forms and do many of the other things you would in a branch.
Begin a Live Banking session* with one of our Universal Associates and conduct any of the services below:
- Open an account
- Add a joint account holder
- Place a stop payment
- Order a new debit card
- Request account information
- Complete a wire transfer
- Sign other forms or documents
Live Video Banking Hours:
Monday - Friday
9:00am - 5:00pm MST
Desktop Users: Click the Start Video Call button above.
Mobile Users: Download our Video Banking App. on Google Play or the Apple App. Store today!
Search "Citizens Bank LC Video Banking" *Data rates may apply.
Frequently Asked Questions:
Why doesn't my browser open the link?
Microsoft Chrome and Microsoft Edge are the only browsers compatible with Video Banking. You will need to open a link in one of those browsers.
Why is the representative unable to hear or see me?
Make sure you have given Video Banking permission to access the microphone and the camera while using the application. You can do this in the settings menu. Follow the steps to check your setup before beginning the call.
Can I make deposits using Video Banking?
Video Banking does not support mobile deposits. For this service, please use our mobile deposit service within the mobile app.
How with Citizens Bank ensure security during this process?
All Universal Associates will follow strict security and privacy procedures as determined by the Bank in order to protect your account and identity.
While using Video Banking I was prompted to install an extension in Chrome, why?
In order to utilize some of the features within video banking, the extension must be installed. You will receive a prompt from Chrome if this is needed