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Citizens Bank of Las Cruces, Genuine Hometown Banking

Customer Alerts

COVID-19 Updates

NM Safe Certified Logo. Trained in Covid-Safe Practices
To ensure continued safety of our employees and customers, Citizens Bank has completed the New Mexico Safe Certified COVID-SAFE training program.


Increased Scam Attempts with COVID-19

During times of crisis it is not uncommon to see an increase in scam attempts. Your security remains our top priority, here are some ways to remain vigilant:
  • Never give out personal information to strangers
  • If you are offered money in exchange for money, goods, or personal information, it’s likely a scam
  • Check your bank activity and statements regularly
Keep up to date with the latest COVID-19-related scams at http://www.ftc.gov/coronavirus. Should you have any questions or concerns please contact a customer service representative at 575-647-4100.
 
Visit our Security Education Page for more information: Security Education

An Important Message

Citizens Bank Customers,

As COVID-19 continues to impact our lives, rest assured that Citizens Bank is committed to the well-being of our community. The Bank is monitoring the facts, updates, and any new developments on the impact of the virus. Health hygiene continues to be the most effective preventive measure. Our staff  are screened daily, are required to wear masks, have been asked to wash their hands often, sanitize their work area, and stay home/seek medical attention if they are not feeling well. The CDC provides more detailed information, prevention, and treatment options. Links available specific to the communities we serve are:

New Mexico Department of Health. http://cv.nmhealth.org/

Texas Department of Health www.dshs.texas.gov

We have confidence in the strength and stability of the Bank to provide services as needed to our community regardless of these unforeseen circumstances. Our families and community continue to be top priority.


Other Alerts

*As a reminder, Citizens Bank will never contact you requesting your personal information. If someone attempts to gain access to your information please refrain from giving it to them and call a customer service representative at 575-647-4100.


Mobile Deposit Fraud is on the rise!

How the Scam works:

The scam works by fraudsters contacting their victims through email or social media posing as a potential employer, lender or even through a job advertisement on an online site such as Craigslist. The fraudster will often times provide the victim with an opportunity to earn quick money by depositing a check to your account or by asking for help in moving money from overseas. The fraudster will further request your bank account information and may even ask for your online or mobile banking login and password. Do not give it out!

The fraudster uses the information to deposit a fake check. Once the deposit has been made, the scammer will request funds to be immediately transferred back to them via money order, person to person transfer, wire transfer, gift cards or even cash. After the funds have been sent to the scammer, the check or checks that were deposited will be returned and the funds will be removed from the victim’s account, causing loss to the victim.

Protect Yourself:

  • Never give out personal information to strangers
  • If you are offered money in exchange for money or personal information, it’s likely a scam
  • Check your bank statements regularly

Phishing Attempts

Please be advised that there have been some phishing attempts by text message and email. If you receive something and are unsure if it is from Citizens Bank, please call us at 575-647-4100 for further instruction.

Debit Card Alerts

There has been a high incidence of fraud in Las Cruces surrounding Debit Card purchases. To help protect your account, please select the debit option and enter your PIN number to complete your purchase. Using the credit option of your Debit Card creates a signature based transaction which could cause a purchase to be declined.

Debit card blocks outside of the US
Due to excessive fraud with debit card transactions in foreign countries, Citizens Bank will be blocking all non-US transactions. However, if you need to make a specific transaction in another country or are planning a trip abroad, we do have the ability to allow your debit card to work for a specified timeframe.

Please contact us at 575-647-4100 to answer any questions about using your debit card and how we can help ensure you have access to your money.

FRAUD PREVENTION SERVICE

In our continuing efforts to keep your accounts safe, we've improved our alert system for potential fraud.
Here's how it works:

When potential fraud is detected, you will receive an automatic email notification from Citizens Bank of Las Cruces, with the option to reply with "fraud' or "no fraud".

One minute after the email, you will receive a text alert from 96923 between 7am and 9pm EST, which will also have the "fraud' or "no fraud" option.(*See Below)

If there is no response received from you, five minutes after the text alert, you will receive an automatic phone call to confirm or deny the fraud.

Remember- Our messages WILL NEVER ask for your PIN or account number.

* As always if you have any questions or concerns please feel free to contact us at 575-647-4100

Online Banking Notice

If you are having trouble accessing Online Banking, we recommend customers follow the instructions below to clear the web browser cache and cookies before reattempting to login:

Chrome
  1. Open Chrome.
  2. In the top right corner of the browser you will see three dots, which indicates a settings menu.
  3. Scroll down to the bottom of the page and click on “Advanced.”
  4. Click on the section “Clear browsing data.”
  5. Under the “All cookies and site data” section, you can customize which cookies to delete based on a specific time range and other options. Finally, you can complete the deletion by clicking “Clear data.” You can also clear your cache, which is where your computer stores previously viewed websites so they can be loaded faster on future visits.
Internet Explorer
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer browser, then click Tools > Internet Options. (If you don't see this, press the Alt key to show the menu bar.)
  3. In the General tab, under Browsing History section, click Delete.
  4. In the Delete Browsing History window, select the check boxes for Temporary Internet Files and website files and Cookies and website data. 
  5. Click Delete.