Supported Browsers/Email Encryption


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Supported Browsers

Email Encryption PDF

Email Encryption Process


Supported Browsers

Our online banking software supports the current major release and last two prior major releases of Internet Explorer, Firefox, Safari, and Google Chrome on a rolling basis.


When a new browser version is announced as “Release-to-Web” (RTW), support will cease on the third-oldest major version.


Exception:  Internet Explorer 8 has been supported on a “best effort” basis.  PLEASE NOTE:  IE 8 support ended on 6/26/14.


PLEASE NOTE:  utilizing older browsers may result in disabled functionality or limited access to services.

Supported Browsers


  Internet Explorer Firefox Safari (Apple/Mac) Google Chrome



Additional browsers:

Browser usage is reviewed monthly.  Support for additional browsers will be added if usage meets or exceeds 5% of total login activity.


Beta Versions:

Beta versions are not supported.  When new versions of browsers are announced as ready to “Release-to-Web” (RTW) by the provider, they will become a supported version.



The following types of tools and/or access are not recommended and may impact your experience:

1. Accessing your account via an embedded browser such as:

2. User of browser add-ins (Emoticons, FunWeb Services, etc.)


Determining the Browser Version You're on:

Internet Explorer:  Along the top, choose Help/About Internet Explorer to see which version you are on.


Firefox:  Click the menu button, click help and select About Firefox. The About Firefox window will appear.  The version number is listed underneath the Firefox name.  Note: Per the Mozilla Support website, opening the About Firefox window will, by default, start an update check to see if an updated version of Firefox is available.


Safari:  Click on Safari in your Safari menu.  In the drop-down, choose About Safari.  In the dialog box, the first number, located outside of the parentheses, is the actual version of Safari. The second number, located inside the parentheses, is the WebKit/Safari Build version.


Google Chrome:  Click the Chrome menu on the browser toolbar and select About Google Chrome. The current version number is the series of numbers beneath the "Google Chrome" heading.  Note: Per Chrome website, Chrome will check for updates when you're on this page. Click Relaunch to apply any available update.


Or, while you are in Online Banking, you can press the Test Browser link in the upper right corner for a quick check of your current browser version.  Note: You will need to make sure that the website is not in your Compatibility View list of websites in order for this function to give you the right version.

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Email Encryption PDF

For a summary of our Email Encryption process in PDF form, including screen shots, please click here.

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Email Encryption Process

Below is a description of our process with example screen shots.  If you would like the PDF version, please click here.


Email Encryption – Protecting Our Customers’ Information!


Citizens Bank takes the security of its customers’ data very seriously.


For that reason, we encrypt any and all emails sent from our bank to customers when the email contains sensitive data or sensitive attachments.


Please be aware that for some customers1, even though the email was encrypted it will not act any differently than other emails when you see it in your inbox.


Other customers1 will need to log in to a secure email service in order to see an email from the bank.  This is for our customers’ protection.

1 it depends on which email provider you use and its technical setup


When email recipients receive an encrypted email from Citizens Bank of Las Cruces that uses the secure email service, it will look like this when you open it:

After clicking on the “Open Message” box, you will see one of two things…


1-If you have never opened a secure message from Citizens Bank before, you’ll see a registration screen (and will need to create a password).  Then, follow the instructions given.


2-If you have opened a secure message from us before, you’ll see a login screen.  If you have forgotten your password, you can choose to reset it below.


If you are browsing on a mobile device, the screen may look like this.  Click the More button if you have forgotten your password.


Once you log in, you are able to see the email sent securely from Citizens Bank.


If you choose to reset your password, you’ll see the screen below.


After resetting your password, you’ll receive an email like this to activate the new password.

After activating, you’ll be able to view the message from Citizens Bank.


NOTE:  If you do not receive an email from Citizens Bank that you expected to receive, please check your Spam and Junk folders in case your filters erroneously caught the email.


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or call us today at 1.575.647.4100 to speak with us or click here to find the location most convenient to you.